CFPB Reporting on Consumer Magazine...
The CFPB Consumer Complaint Authority Dataset contains 13,933,508 complaint records submitted between December 1, 2011 and March 12, 2026.
Inside America's Largest Consumer Complaint Intelligence Database
More than 13.9 million consumer complaints. Fourteen years of financial experiences. Thousands of companies. Millions of real consumer stories.
The CFPB Consumer Complaint Authority Dataset provides one of the most comprehensive public intelligence resources available for understanding how consumers experience America's financial system.
Behind every complaint is a consumer attempting to resolve a financial problem. Collectively, these records reveal far more than isolated disputes—they expose national patterns involving credit reporting, banking, mortgages, debt collection, student lending, consumer finance, and financial accountability.
By the Numbers
13,933,508
Consumer complaints submitted
7,830
Companies represented
3,740,709
Consumer narratives available
14+ Years
December 2011 – March 2026
What Makes This Dataset Different?
Unlike traditional complaint databases that simply count incidents, this authority dataset preserves the relationships between consumers, financial products, institutions, geographic locations, and regulatory outcomes.
The authority layer currently includes:
- 13,933,508 unique complaint identifiers
- 22 financial products
- 87 sub-products
- 179 complaint issues
- 273 detailed sub-issues
- 7,830 financial companies
Together, these dimensions create a structured intelligence framework capable of identifying recurring operational failures, emerging consumer risks, and long-term industry trends.
National Geographic Intelligence
Every complaint becomes significantly more valuable when connected to geography.
- 91.27% ZIP Code coverage
- 98.15% ZIP3 regional coverage
- 14,784 cities represented
- 3,019 U.S. counties
This geographic enrichment allows Consumer.info to identify regional complaint clusters, compare local markets, analyze community-level financial stress, and uncover trends that would otherwise remain hidden within national statistics.
The Power of Consumer Narratives
Perhaps the most valuable component of the dataset is the collection of consumer-written narratives.
3,740,709 Consumer Stories
Nearly 27% of every complaint includes a written narrative describing exactly what happened.
These narratives transform the database from a simple complaint-count system into a true consumer experience intelligence platform. They provide valuable context that helps researchers identify recurring practices, operational failures, communication breakdowns, and evolving financial risks across industries.
Who Is Included?
The dataset spans virtually every major segment of consumer finance, including:
- Credit reporting companies
- Banks
- Mortgage servicers
- Debt collectors
- Student loan servicers
- Credit furnishers
- Auto finance companies
- Other regulated financial institutions
Why This Matters
The true value of the CFPB Consumer Complaint Authority Dataset is not the number of complaints it contains. Its greatest value lies in revealing patterns that individual complaints cannot.
Researchers, journalists, policymakers, businesses, and consumers can use the data to better understand:
- Consumer financial stress
- Company accountability
- Operational failures
- Regional complaint patterns
- Emerging financial risks
- Long-term changes in consumer experience
From Data to Intelligence
At Consumer.info, complaint records become intelligence. By combining complaint data with geography, demographic analysis, company profiling, and consumer narratives, we help transform millions of individual experiences into actionable insights for communities, businesses, policymakers, and the public.
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Complaints
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Companies
Company profiles, complaint history, and accountability.
Credit
Credit reporting, credit scores, disputes, and credit intelligence.
Debt
Debt collection, collections, repayment, and consumer protections.
Banking
Banks, fintech, checking accounts, payment systems, and financial services.
Mortgages
Mortgage lenders, servicing, foreclosures, and home finance.
Loans
Auto loans, student loans, payday loans, and personal lending.
Identity Theft
Identity protection, recovery, monitoring, and fraud prevention.
Scams & Fraud
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Investigations
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Rankings
Top companies, worst offenders, complaint rankings, and scorecards.
Maps
Interactive complaint maps, ZIP rankings, and geographic intelligence.
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Research
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